Additional conditions and restrictions apply. Intuit cannot help resolve notices for customers in Collections with the IRS because IRS Collections will only work with businesses directly. If you receive a tax notice and send it to us within 15 days of the tax notice, we will cover the payroll tax penalty, up to $25,000. Tax penalty protection: Only QuickBooks Online Payroll Elite users are eligible to receive the tax penalty protection. Live Bookkeepers aren’t responsible for errors resulting from incorrect information provided by you, or if you re-open the books by overriding closure after a Live Bookkeeper completes the month-end closure. You’ll need to provide QuickBooks with a receipt for the transaction in question, correspondence from your outside tax accountant, or a document stating the balance of the account if an account balance is in question. If you invoke the guarantee, QuickBooks will conduct an audit of the Live Bookkeeper’s work. An ‘error’ is A) a transaction that has been incorrectly categorized to the wrong account, B) an account balance in QuickBooks that doesn’t match the actual account balance or C) improper transactions which can’t be supported by documentation (including client responses and client meeting notes).

Eligible errors include those made by a Live Bookkeeper. If your QuickBooks Live Bookkeeper makes an error that requires re-opening of your books for any month, we’ll correct the error for the month that error occurred at no additional charge. 100% Accurate Books Guarantee: At your request, QuickBooks will conduct a full audit of your bookkeeper’s work.

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